This web page highlights the most common and essential ITSC related services that a staff/faculty may need for your work/teaching in the University. This serves as a clear and concise catalog of essential IT services for quick and easy reference. We think this will be handy for our staff/faculty, especially for those who are newly on board.
- ITSC Network Account
- Intranet
- Network Access
- Telephone Services
- Work From Home
- Productivity & Collaboration Tools (Office 365)
- Classroom & Online Teaching
- Cybersecurity
- Computing Need
- Getting Help
For details of all other ITSC services not listed here, please refer to our “Service Catalog” in our ITSC web page, or refer to the “A-Z Service Guide” link in the portal web page.
ITSC Network Account
ITSC provides a wide range of central computing services, including access to the campus network, email, teaching tools, and many others. To use these computing services, a valid ITSC Network Account is required.
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(For New Staff): Staff account should be applied via existing staff of your department / office. Account activation link will be sent to your external email contact in the account application.
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(For New Staff): After obtaining your HKUST Staff Card from HRO, please perform Staff ID and ITSC Account Association in order to access Administrative Systems.
- Two-Factor Authentication (2FA) is required for nearly all campus logon services:
- Sign in problem?
Intranet
The Staff Intranet provides you a one-stop shop website to frequently accessed websites and applications offered from various departments and offices on campus.
Other common links for staff users can also be accessed via:
- My Admin Intranet - supported by ISO (Information Systems Office)
Network Access
W-Fi services are provided on campus, for our users to provide Internet access for their mobile devices through our eduroam service:
- Wi-Fi Services Summary Table
- Configuration Guides for eduroam Wi-Fi services
- Wi-Fi Hotspot Locations
Telephone Services
Telephone Services are provided to faculty and staff on campus office areas, users would access Web Pages of "Telephone/Fax" to get the instructions on:
- Reset Telephone Web Portal Password / Voicemail PIN
- Call Forwarding Setup Guide
- Desk Phone User Guides
- Deltapath Desktop App Installation
- Deltapath Mobile App Installation
- Voicemail Activation
- Remote Access To Your Office Desk Phone (e.g. when Work From Home)
Work From Home
- Telephone
- install the Deltapath Mobile App and/or Deltapath Desktop App such that you can make / receive voice calls as your office desk phone from your mobile and/or desktop devices
- setup Call Forwarding when you are away from office
- Online Meeting (via Zoom)
- Colleagues can use Zoom for online meeting with University colleagues as well as external working parties:
- Remote Desktop
- You should try to avoid using Remote Desktop (only when necessary) by storing your files in OneDrive, Shared Library or Departmental (SharePoint) file storage
- Observe these security tips when using Remote Desktop
- Major IT Equipment Purchase
- Colleagues may need some IT equipment for working from home:
Productivity & Collaboration Tools (Office 365)
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Email (Exchange Online)
- Teams
- Download Office 365 Apps
Classroom & Online Teaching
- Canvas E-Learning Platform - supported by CEI (Center for Education Innovation) and ITSC
- Zoom Meeting / Online Teaching Solution
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Mic4Me
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Mic4Me is a new generation of digital wireless microphone system in HKUST. It enables our teaching colleagues to use their assigned personal wireless microphone in virtually all central classrooms.
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Lectern & AV Facilities
- Personal Response System (PRS)
- This useful tool allows students to immediate respond to an instructor’s questions in class by using iPRS in HKUST iLearn app on their mobiles.
- This useful tool allows students to immediate respond to an instructor’s questions in class by using iPRS in HKUST iLearn app on their mobiles.
Cybersecurity
- Secure Remote Access (VPN)
- Virtual Private Network (VPN) provides a method of securing communications when using your Computers / Mobile Devices from off-campus to access HKUST Network through the public Internet.
- Azure Information Protection (AIP)
- Inadvertent data leakage can be prevented by applying AIP data protection.
- Email Scams
- Cyber criminals intensify their attack by leveraging the current atmosphere of reduced social interactions. They use email scams to trick you for monetary gain. Be vigilant.
- Personal Data Privacy
- Always be vigilant about protecting personal data. Review the university policy here.
- Always be vigilant about protecting personal data. Review the university policy here.
Computing Need
- Virtual Computer Barn
- High Performance Computing (HPC)
- Equipment Purchase
- Major IT equipment for daily personal use
- Computer/Notebook Purchase
- HKUST Students' Union Electronics Fiesta 2022 for Students, Staff and Alumni
- HKUST Students' Union Electronics Fiesta 2022 for Students, Staff and Alumni
Getting Help
- IT Support Chatbot
- Email Support: cchelp@ust.hk
- Helpline Support: 2358-6200 (Service Hours)
- Face-to-Face support: ITSC Service Desk (Room 2021, Academic Building via Lift 2) (Service Hours)
- Zoom Appointment with Service Desk Consultant (Pilot Stage): Click here
- PathAdvisor - a useful platform to assist you to find direction to your destination, e.g. lecture theatres, classrooms, offices, etc.
- Online Training Materials