Enrollment for Two Factor Authentication (2FA)

Both staff and student accounts are required to have 2FA when you access to secure web services. You will be guided to enroll for 2FA when you access to any protected web applications.

For students whose network account has not yet been enforced with 2FA during the course registration period, you may follow the steps below to register your device:

  1. Log on the Duo Self-Service Portal using your ITSC Network account and password:
    Duo Self-Service Portal

  2. When you see the Welcome message, click Get Started:

  3. Click Next:

  4. Click Next:

  5. Select the DUO Mobile option (instead of Windows Hello):

  6. Select the country code for Hong Kong (+852) if you are in HK and enter your Phone number (or select I have a tablet if necessary):

  7. Download the Duo mobile app and then click Next:

  8. If you see a QR code on the monitor, Scan the QR code with your Duo mobile app. If you are browsing with your mobile, click Continue to Open Duo Mobile to connect your account.  Update your account name in the app after account is added.

  9. Click Continue:

  10. Click Skip for now:

  11. Setup completed, please Log in with Duo:

After Enrolled

After you have enrolled your device, you may just leave the Duo Self-Service Portal by closing your web browser.

Students are advised to update your External Email Contact  for Self Service Account Management tools such as Forgot Password, etc.

Please note that the next time you enter the Duo Self-Service Portal or other applications supporting 2FA, you will need to perform the following steps:

  1. Enter your email address and password as usual

  2. Use your mobile phone, tablet to verify your identity
    1. A Duo dialog prompts you to choose the way you would like to provide the second authentication factor. You are recommended to choose Send me a push (with a 1-minute time-out period).
    2. Launch the Duo Mobile app with your smartphone
    3. Tap to respond the request
    4. Tap APPROVE to access the secured service
    5. You are securely logged in.

Note: If your mobile support Duo notification, you may just response to the Duo notification by tapping APPROVE and then CONFIRM.

In case you cannot receive PUSH

Lanuch the Duo mobile app manually and approve the sign in.

In case your mobile device has no network connection, you can always obtain a one-time passcode from your Duo Mobile App and select Enter a Passcode:

  1. Select Options
  2. Select Duo Mobile Passcode
  3. Launch your Duo Mobile app in your mobile device
  4. Tap on the key to obtain a 6-digits passcode
  5. Enter the passcode and click Log In
  6. You are securely logged in.