our Strategies and Initiatives (2018 - 2021)

(Please point and click in the blue boxes accordingly)

Cybersecurity ...


  • To advance cybersecurity maturity of HKUST in par with commonly accepted standards of higher education institutions

    • Consolidating and refining University cybersecurity policy based on risk-based approach

    • Engaging the University community to promote cybersecurity awareness and adoption of  good practices

    • Regularizing preventive practices and exercises for cybersecurity

    • Strengthening campus cybersecurity by adoption of emerging technologies

    • Supplementing in-house cybersecurity talents with external expertise through acquisition of professional services and participation in leading cybersecurity organizations



  • Consolidated implementation of cybersecurity policy

    • Harden infrastructure according to established guidelines

    • Streamline cybersecurity health checks and penetration tests with sandboxing based on virtualization such that scope and depths of checks can be increased

    • Engage CSC community to increase compliance to minimum security standards

    • Engage external experts to train and advise on cybersecurity topics


  • Threat intelligence

    • Adopt emerging technologies based on AI and ML for detection of suspicious abnormal usage behavior often related to hacking
    • Collaborate with trusted organizations on sharing of cybersecurity threat intelligence



  • Next-generation firewall for administrative information systems

    • Revamp firewall setup for protecting administrative information systems using much tightened access control rules

User Services & Training ...


  • To optimize IT service delivery based on industrial best practices and solutions

    • Enhancing IT Service Management (ITSM) through adoption of modern ITSM solutions
    • Developing IT professional skills among central and non-central IT staff through online self-paced, face-to-face as well as on-job training


  • To develop IT skills of HKUST staff in line with the staff development strategies of the University

    • Enriching professional skills among central and non-central IT staff

    • Developing comprehensive skills in using IT effectively for productivity


  • To provide on-job training for students interested in IT profession
    • Developing student interns with professional IT skills that also match University’s IT needs


  • Enhancement of IT Service Management (ITSM) on campus

    • Adopt ServiceNow for enhanced user experience

    • Develop comprehensive ITSM and technical training programs for central and non-central IT staff using on-line and face-to-face means

  • IT Enrichment Program for central and non-central IT staff

    • Update technical skills of serving IT staff
    • Introduce emerging technologies that may be adopted by HKUST


  • IT Skill Development for Administrative Staff

    • Provide training on:

      • Productivity Tools

      • Remote Workplace with Mobile Devices

      • Tools for Meeting and Presentations

      • Custom Training for Administration Offices (Department level)


  • Developing Students for IT Profession

    • Recruit > 70 student interns to focus on
      • Software development
      • Networking
      • Service desk operations
      • Digital A/V
      • Leadership

Teaching & Learning IT ...


  • To leverage IT as a powerful tool for supporting pedagogical goals

    • Supporting Active Learning through enhancing interactivity among students and teachers, inside or outside class, using IT on premises or on the cloud

    • Developing necessary IT platforms for effectively leveraging MOOC effort by HKUST faculty members

  • To support the use of big data for T&L innovations

    • Developing data connectors for T&L systems to submit data for meeting University’s institutional research requirement

    • Supporting development of IT platforms for learning analytics and student-centric portfolio



  • Digitalization of all central classrooms

    • Enhance the collection and use of equipment usage data for analytics

    • Equip selected classrooms with videoconferencing for remote teaching

    • Provide personal digital wireless mic for faculty member

    • Enhance classroom A/V streaming

  • BYOD to learn

    • Deploy GPU-powered virtual desktops for homework, lab and teaching

    • Install more scanner-printers supporting wireless mobile printing


  • Adoption of new tools for Active Learning

    • Pilot test uReply in HKUST for gamification and other interactive functions


  • Learning Management System (LMS)

    • Negotiate contract renewal with Instructure for continual use of Canvas

    • Integrate Canvas with new tools for T&L (library toolbox, visMOOC, uReply, etc.)

    • Enhance capabilities for submitting learning data, together with survey data, for institutional research needs


  • Adoption of SPOC platform

    • Collaborate with HK MOOC team to deploy OpenEdX for SPOC in HKUST as the next generation LMS

Research IT ...


  • To leverage IT as a powerful tool for research

    • Facilitating HKUST researchers to take full advantage of research IT including high-performance computingstorage and networking technologies

    • Assisting in optimized sourcing of research IT facilities

    • Managing the operations of shared research IT facilities and promoting effective sharing of resources where beneficial


  • To collaborate with external research IT organizations

    • Expanding the connectivity to other NRENs, particularly those serving the majority of our research collaborators (e.g. CERNET of China, Internet2 of US, TEIN for trans-Eurasia, etc.)

    • Developing the e-infrastructure for the local R&E community together with counterparts in other local higher-education institutions


  • Engagement of research community

    • Solicit and consolidate needs for research IT

    • Identify strategic procurement of research IT

    • Optimize sharing of expensive research IT resources

    • Organize seminars and training sessions for researchers to use new research IT facilities and try out emerging research IT technologies

  • Testbed for benchmarking GPU-accelerated applications


  • R&E network development: HKOXP by JUCC

    • Develop the network connection hub for R&E networks to meet in HK
    • Meet exceptional bandwidth requirement for research projects by collaborating with relevant NREN partners


  • Development of research data storage infrastructure and services

    • Support the Dataspace initiative of Library

    • Develop secure, cost-effective and sharable research data storage services for HKUST researchers to store working research data before publishing on Dataspace


  • Collaboration with external research IT organizations

    • Champion a task force on research IT in JUCC for identifying opportunities of sharing research IT resources

    • Collaborate with leading research IT organizations worldwide (e.g. APAN, Internet2, etc.)

IT Infrastructure and Basic Services ...


  • To take full advantage of cloud computing technologies for developing an IT environment conducive for teaching, learning, research and business operations
    • Migrating to a hyper-converged infrastructure for server, storage, and networking that can tap into public cloud service providers for best cost-effectiveness
    • Leveraging latest capabilities of mobile device and cloud-based services for improved user experience and productivity
  • To support the development of a sustainable smart campus

    • Integrating Internet-of-Things (IoT) technologies with the campus IT infrastructure

    • Utilizing big data from IoT for improved campus experience and service


  • New data center

    • Support > 20,000 wired network connection points, ~5,900 Wi-Fi APs, ~2,000 VMs, > 1,200TB SAN, 5 HPC clusters

    • Improve energy efficiency: PUE 2.4 -> 1.6

    • Implement new data center phase 2

    • Upgrade new generator set

  • Software-defined infrastructure

    • Evolve existing virtual server infrastructure (private cloud) to be extensible for tapping into public cloud

    • Migrate to software-defined storage and networking, hyper converged infrastructure

  • Modernization of user authentication infrastructure
    • Improve support for mobile apps and cloud apps

      • Office365, Canvas, Qualtrics, Ex Libris (ILS), USThing, etc.

    • Develop HK Access Federation (HKAF) in collaboration with JUCC

      • Enable access to non-local resources using local logon

        • Support > 500K user accounts, accepted by EduGAIN

      • Serve collaborative projects among HK institutions such as JULAC ILS, KEEP 2.0, etc.

      • Ease R&E collaborations across institutions, locally and globally

  • Application containerization

    • Pack applications into containers executable on new platforms for lower TCO (Total Cost of Ownership)

    • Provide cost-effective in-house web hosting (LAMP, Drupal)

    • Deploy Singularity for HPC to maximize usability of existing HPC resources


  • Migration to VOIP
    • Migrate to VOIP and completely phase out the aging voice network


  • Multi-platform enterprise videoconferencing tool

    • Provide Vidyo as a general-purpose collaboration tool for staff and projects


  • Sustainable IT

    • Implement best practices for green IT according to sustainability plan


  • IoT infrastructure for smart campus

    • Implement LoRaWAN gateway network as an extension to the campus network

    • Implement IoT data platform for smart campus

    • Collaborate with CDO and CMO to test IoT applications