Staff Account (Subsidaries and Associated Companies)

Staff members of the University's Subsidiaries and Associated Companies are eligible to apply for a subsidiaries staff computer account for accessing emails and other network services. Each member of staff can apply for ONE Staff Account. You should apply for a Project Account for accounts for specific functions.

Available To
Staff to University's Subsidiaries and Associated Companies
Service Fee


Service Hours


Getting Started

Account Application

All users are expected to observe acceptable standards of behavior in using their network accounts. Please read the Acceptable Use PolicyAccess to User Accounts Policy and Protect My Account carefully before activating your account.


Staff Account Application


  • Application should be submitted by an existing Staff account of department/office concerned.
  • Please also provide external email address of the new staff, for contact & account activation’s need.  Applications will normally be processed within two working days of being received.
  • Upon successful submission of application form, there will be:
    • email to the new staff’s external email address – asking user to validate correctness of the external email address.
    • email to office's IDLP (and/or authorized colleagues) - for endorsement of the Staff account application (EXCEPT for application submitted by IDLP).
    • email notifying new staff on the account activation link - user can directly activate his/her network account created.

Activation Guidelines:

  • The chosen account name must not conflict with any existing account name or special words reserved by ITSC.  ITSC reserves the right to make the final decision on the account name allocated.
  • Once your account is created, you will not be allowed to change your account name.  Please choose carefully before submitting your application.  The account name should be between 3-12 characters, without numerals or special characters.
  • For security reasons, you are required to change the ITSC network password before using any network services.

When your staff account is ready, you may want to visit webpage on Exchange Online for Staff and configure your email settings, e.g. change display name, set up full name email alias, etc.

Learn More

Account Termination

Staff Accounts will be terminated when the member of staff leaves the University. In general, a grace period of 2 weeks access to non-administration systems will be provided for backup purpose. An email notification will be sent to the staff member with the account expiry date. Staff members are urged to backup files they would like to retain or transfer them to other valid user accounts before termination of access. After the grace period, the account will be backed up and retained for up to 6 months. On the other hand, system logs pertaining to the account will be kept for up to 7 years depending on our available capacity. After the aforesaid period, the said data will be deleted.

If you need to use the account for University-related purposes after departure, please fill in the form ‘Application for Staff Account Extension’ BEFORE the account expires.  The completed form will be directed to IDLP of your Department / Office for approval, and you will be notified by email on the application status.