Room Booking FAQ
1. How to book a room using Outlook Web App or Misrosoft Outlook?

If you are a member of a specific room, you can book the room using Outlook on the web or Outlook. Please refer to the Room Booking User Guide for the required steps.

2. How to view the availability of a room?

To view the availability of a room, please refer to the section "Appendix – Subscribe a Room Calendar" of the Room Booking User Guide for the required steps.

3. How to add members to a room so that they can perform room booking?

If you are the owner of a room resource, you can allow who can book the room by maintaining the Room XXXX O365 UsersDistribution Group.

  1. Logon to Outlook on the web https://outlook.com/owa/ust.hk
  2. Select Settings --> View all Outlook settings
  3. Click General on the left pane and select Distribution Groups (need to wait a few minutes before the Groups will show)
  4. Select required Distribution Groups on the right pane (Public Groups I own) and add users under the Membership
  5. Save the changes.

Member of the group can book rooms by schedule a meeting using the room resource. They can also subscribe the room’s calendar in order view the availability. Details please refer to the Room Booking User Guide. 

4. The meeting room shows Busy instead of the meeting details, what should I do?

For Outlook on the web, please press F5 to refresh your screen.

For Outlook users, please press F9 to reload the calendar items again. In case this does not help, reboot your machine and try again.