Project Account

Project Accounts are created for performing specific coursework, group research, or other University-related projects.  Each Project Account should be associated with a member of staff at the University.

Available To
Service Fee


Service Hours


Getting Started
Account Application


Project Account Application


Note: If the needed account is for sending mails to ALLSTAFF,  ALLUG & ALLPG list, please ask your IDLP (Inter-departmental Liaison Person) to apply for a Departmental account and a Role e-Cert token instead.

Project account applications will normally be processed within two working days of being received.


Application Guidelines:

  • The chosen account name must not conflict with any existing account name or special words reserved by ITSC.  ITSC reserves the right to make the final decision on the account name allocated.
  • Please specify why the account is needed.  If the account is for temporary use, give the expiry date as well.
  • The account offers various service packages (e.g. For General Purpose & Online teaching - including Email, Canvas, Zoom & other Web applications login), please choose on the application form, for an option related to your need.
  • Once your account is created, you will not be allowed to change your account name.  Please choose carefully before submitting your application.  The account name should be between 3-12 characters, without special characters.

Account Activation

  • When your account is ready, an email with account activation link will be sent to you. 
  • All users are expected to observe acceptable standards of behavior in using their network accounts. Please read the Acceptable Use PolicyAccess to User Accounts Policy and Protect My Account carefully before activating your account.
  • For security reasons, you are required to proceed account activation by changing the ITSC network initial password before using any network services.
  • For Project account created with email service, please access your emails and configure your email settings as follows :

          For account created ON/AFTER 2 March 2021 - access via:

               Outlook on the web (Exchange Online)

               Configure Email settings

          For account created BEFORE 2 March 2021 - access via:

               Outlook Web App (OWA on-premise)

               Configure Email settings

You may access emails with other preferred email clients as well.

Learn More

Account Termination

Project Accounts will be terminated when the account reaches its expiry date or the account owner leaves the University. An email notification will be sent to the account owner two weeks before the expiry date. When staff users leave the University, they will receive email notification about the termination of their Project Accounts.  Users are urged to back up files they would like to retain or transfer them to other valid user accounts before deletion. If you need to continue using your account for University-related purposes after leaving, you can ask your Inter-departmental Liaison Person to send an email request to within two weeks of the date of notification, stating the period of extension and providing justification.