Long-Serving Retirees / Leavers Account

This service is provided to eligible long-serving retirees/leavers (as informed / approved by the Human Resources Office) who wish to own a new lifelong email address connected to HKUST (existing ITSC network account will expire). Approved retirees/leavers will need to apply for their Email Address (name.surname@family.ust.hk) before their ITSC Network account terminated. A Gmail account will also be created for Long-Serving Retirees / Leavers.

Please read the Use Policy before proceeding to choose an email address for application.

Available To
Long-serving retirees/leavers (as approved by the Human Resources Office)
Service Fee

Free

Service Hours

7x24

Getting Started
Choose an Email Address for Long-Serving Retirees / Leavers

Email address for Long-Serving Retirees / Leavers will take the following format:

xxxxx.<surname>@family.ust.hk

Here, “xxxxx” has a maximum of 20 alphanumeric characters and can be anything that reasonably identifies you to others, subject to a set of syntactic rules as well as the first-come-first-served principle in case of name clashes.

How to Apply

HKUST Long-Serving Retiree / Leavers will enjoy free email service upon approved by HRO. If your ITSC network account is still valid, please use the link below to apply:

https://myaccount.ust.hk/itsc/email/lifelong/mboxlogin.pl

In case your ITSC network account has already expired and you are eligible to apply, please fill in the Email Address for Long-Serving Retirees / Leavers form and email to cchelp@ust.hk.