FAQ on Secure Remote Access ( SSL VPN Service )
Q1. Can I access library’s electronic resources off-campus using the SSL VPN service only without connecting to the EZProxy provided by library?
No, you still need to use the EZProxy to access library’s electronic resources from off-campus computers. For more information, please visit https://library.ust.hk/collections-resources/databases/ezproxy/
Q2. What should I do if the SSL VPN service performance is slow or unstable?
If you are having the issue, please be suggested to check the below:
- If the computer is upgraded to Windows 11, upgrade the Client or re-install it via :
https://itsc.hkust.edu.hk/services/cyber-security/vpn/client-installation - If there is any recent Windows Updates, reboot the computer to complete the updates
- Check if there is unstable home WiFi connection. If wired connection is available, use wired connection
Q3. How to uninstall and deep clean the client completely ?
Check "Deep Clean Procedure for Windows and MAC" for details
https://forums.ivanti.com/s/article/Deep-Clean-Procedure-for-Windows-and-MAC