Beware of Fake Mail

ITSC has received few user queries about different kinds of fake messages asking for their username and password or click on some malicious link. The sender of these messages may appear to be some persons you know.

Users should never disclose their passwords to any third parties. ITSC would never ask our users for such information by email, phone or in person. Never reveal your Password to anyone (No staff will ever ask for your password), e.g. If you receive anomalous email asking for sensitive account or personal information, you must not disclose. You should report to us immediately if in doubt. Besides, do not click on the link in the email as it links to malicious web site.

In case if you have replied to the phishing email, please reset your password at once and report to us immediately.

Below are examples of recent phishing email. You may also refer to the other phishing examples for more information.

Subject: 1 Notification

Dear Member

You have 1 New Notification

Click here to Verify

Thanks 
ITS Help Desk
Copyright © 2016 HKUST

Subject: New Notification

Dear Member

You Have 1 New Message

Click Here To Read

Regards,
ITS Help Desk 
myPortal c 2016 HKUST 

There is a link in the words, like “click here”, “view” etc. in the email. Do not click on it.

As a general practice, user should not disclose personal information, such as password, credit card numbers, etc to others.

For more information, please refer to our Security Tips for Emails.

ITSC