Introduction to IT Service Management (ITIL 4)
2:00 p.m. - 5:00 p.m.
Classroom 2407 (near Lift 17 & 18)

IT Service Management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.

2:00 p.m. - 5:00 p.m.
Classroom 2407 (near Lift 17 & 18)
Recommended For
IT Professional Staff
More Information

- What is ITIL 4
- How to transition from ITIL v3 to ITIL 4
- ITIL 4 today and future

Speakers / Performers:
ITIL Instructor

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