Followings are the evaluation aspects in the IT Services Satisfaction Survey
Services Provided by ITSC to Staff
| General Support and IT Training |
Professional advice, assistance and trainings provided on the use of IT services. [Services include: Service Desk, IT Training programs] |
| Productivity and Collaboration |
Tools that support your daily computing and collaborative needs in study, research and office work. [Services include: Email and calendar, Personal file storage, MS Teams, Survey tool, Personal homepage] |
| Communications |
Central telephone and fax service, mailing lists as well as to search for a person's contact or where a place is. [Services include: Telephone and fax, Video Conferencing, Campus communications directory, Mass Communication, Path Advisor] |
| Network and Connectivity |
Provisioning of wired and wireless network connectivity to the internet [Services include: Wired connection, Wi-Fi, Remote Access (VPN)] |
| Software and Applications |
Availability, distribution and licenses of software / applications needs for research, teaching and office work. [Services include: Software Portal, Software Download Area, Coordinated purchases] |
| Infrastructure Services |
Provide connectivity to central servers for services catering departmental or workplace needs. [Services include: Departmental File Storage, Virtual Server, Web Hosting, API Gateway & API Portal, Smart Campus Infrastructure] |
| Cybersecurity |
Defined policies, standards, awareness and tools available for the campus community to safeguard University's computing resources and data [Services include: Reporting of Security incident, Two Factor Authentication, Anti-virus Software, Trainings for Cybersecurity Coordinators and staff, Professional Consultation] |
| Support for Teaching & Learning |
Enterprise applications and services for teaching and learning. [Services include: Canvas, Remote Teaching, Virtual Desktops Infrastructure for Teaching, Personal Response System (PRS), Multiple Choice Marking System] |
| Support for Academic Research |
Provide powerful tool for academic research. [Services include: High Performance Computing, Research & Education Network] |
| Classroom Support Facilities |
Development in digital audio/visual technologies to provide opportunities for innovative in-class teaching and learning experiences. [Services include: Classroom A/V and computing support, Mic4Me] |
Services Provided by ITSC to Student
| General Support and IT Training |
Professional advice, assistance and trainings provided on the use of IT services. [Services include: Service Desk, IT Training programs] |
| Productivity and Collaboration |
Tools that support your daily computing and collaborative needs in study and research. [Services include: Email and calendar, Personal file storage, MS Teams, Survey tool, Software Download Area, Personal homepage] |
| Communications |
Search for a person’s contact or where a place is. [Services include: Campus communications directory, Path Advisor] |
| Network and Connectivity |
Provisioning of wired and wireless network connectivity to the internet. [Services include: Wired connection, Wi-Fi, Remote Access (VPN)] |
| Cybersecurity |
Defined policies, standards, awareness and tools available for the campus community to safeguard University's computing resources and data. [Services include: Reporting of Security incident, Two Factor Authentication, Anti-virus Software] |
| Support for Teaching & Learning |
Enterprise applications and services for teaching and learning. [Services include: Canvas, Remote Teaching, Computer Barns, Virtual Barns, Satellite Printers, Personal Response System (PRS)] |
| Support for Academic Research |
Provide powerful tool for academic research. [Services include: High Performance Computing, Research & Education Network] |
Overall Delivery
| Support Availability | includes resources, coverage, ease in contacting and reliability. |
| Support Responsiveness | includes communication skills, courtesy, attitude, timeliness, and follow-up. |
| Support Expertise | includes business knowledge, competence, innovativeness, problem resolution, and knowledge of all services and contacts. |
| Impact on Your Work | the ability to assist you in meeting your mission. |
| System Quality | includes the reliability, dependability, uptime and overall quality. |
| System Performance | includes speed, responsiveness, and turnaround time. |
| System Functionality | includes business alignment, ease of use, look and feel, and information security of the service. |